Frequently Asked Questions

What payments do you accept?

We currently accept cash, cheque and bank transfer.

When do you need my final numbers and final payment

Final numbers and details are needed six weeks before your event or wedding and your final payment is required 28 days prior to your wedding or event.

Can I amend my order after booking?

You can amend your booking any time prior to six weeks before your event or wedding. We will try and accommodate any changes after this date however we are unable to guarantee changes after this date.

How do I book?

Once you have checked availability with us we will send you a booking form or meet with you at your venue to finalise details. Once the booking form has been completed we will require a £50- £100 deposit (dependent on final order cost) to secure your event/wedding date.

Do I need to know my exact numbers when booking?

No, just a rough estimate is required when booking unless your order is for a date less than six weeks away at which point we will need you exact numbers.

When should I book?

We take bookings up to three years in advance. We only take one booking per day for weddings and events so we can give your wedding or event our full attention and the time it deserves, so the popular dates (April-October) do book up quickly to avoid disappointment you should book as soon as you have made a decision.

Do we need to do anything with the chair covers the next day?

If we have delivered and dressed your chair covers for you, we will arrange collection directly with your venue so you can relax and enjoy your first morning as newlyweds.

If you have hired your chair covers via our DIY/Self-styled option you will need to drop the chair covers off at our base 77 Sutton Spring wood, Temple Normanton, Chesterfield, S42 5DT on the date arranged on your booking confirmation.

Do you leave spare chairs covers at the venue and is there a charge?

From time to time we understand accidents occur in setting up your chosen venue after we leave, for this reason we offer to leave a minimum of five seat covers and sashes with your venue to ensure your venue looks stunning when you arrive. These seat covers and sashes are free of charge! However, some venues ask us not to leave them with spares.

I’m not sure of the dimensions of the chairs at our venue will your covers fit?

This is not a problem; we have a wide range of chair cover sizes. We will book a free consultation with you at your venue to discuss your requirements and will check the chair size at the same to ensure you chose a style which fits your venue.

Do you do any packages or discounts?

We have a number of different packages based on a range of budgets and also create bespoke packages based on customers’ individual needs. We also offer a 10% discount on products and services for weddings taking place between October 1st – March 31st (excluding Christmas Day, New Year’s Day and Valentine’s Day which will be full price), Christmas (25th) and New year (31st and 1st) will incur an extra charge. Bank Holidays are normal price and do not incur double time charges.

Do we need to pay a damages deposit? / What happens if items are lost or broken?

Yes, a damages deposit is required and the amount depends on what products you have hired.

  • Chair covers, sashes, table runners and swags £50.00 refundable deposit
  • Full venue decoration and vintage china hire £100.00 refundable deposit

The damages deposit is paid with your final balance and then refunded within 14 days after your wedding. A form for your bank details is sent with your final invoice so deposits can be refunded easily. If there are any missing items we will work with the venue initially to see if they can be located. If your venue can not locate the missing items, then you will be notified as soon as possible to allow you time to try and find the items and return them to us. If missing items cannot be found, then an invoice for the replacement cost will be sent and the balance will be deducted from your damages deposit. If a product is broken an invoice for the replacement cost will be sent and the balance will be deducted from your damages deposit. If you would like to see a list of the charges for damaged/replacement products, please get in touch.

What do I need to bring to a consultation?

You do not need to bring anything to a consultation however it is useful to bring any colour samples, ideas, pictures of things you like and do not like and an idea of your budget as this will help Jenny to suggest items and ideas.

When will you set up my wedding decorations/chair covers?

We will liaise with your venue as the exact time will depend on when they are setting your room up, and the decorations you have booked but as a guide line we will either set up the day of your wedding or event or the day before.

Are you fully insured and is equipment PAT tested?

We are fully insured and all of our equipment is PAT tested. We are happy to provide a copy of our insurance and PAT testing certificates to your venue before your wedding should they wish to see them.